With FooForce as your partner you will have:
- Peace of mind.
- Worry free support.
- IT that aligns with your business goals.
- Technical expertise for whatever you need.
Your IT Partner
The core of our service is our engagement with you and your business. You need a partner that understands your business and works with you to help you be more competitive, more efficient, more productive.
In our Managed Services, we define the scope of the service together with you, and then it is up to us to deliver that service at the agreed price – no surprises for you and a 100% reliable service where your needs come first.
This model drives continual improvement and ensures maximum efficiency for you. Our offering includes:
- Helpdesk Support as and when required by phone, email – remote and onsite.
- Proactive system management with automated monitoring and alerting.
- Advice and strategy to support your business goals.
- After-hours access to senior engineers as required.
- Comprehensive reporting.
- Services that scale to fit your needs –buy only what you need.
Keeping you informed
We won’t leave you in the dark. Our communication, response and resolution are fast and reliable, and won’t leave you wondering:
- your requests get fast response and resolution
- we report to you regularly on the status of your systems, security, patching
- we monitor and update your systems so you have peace of mind
We will give you regular reports (monthly or more often if you want) so you see an overview of what issues your staff have raised, how these have been resolved and how well we have met our promises. This means you can see how we are helping your business be more productive. Here is a sample report.
Responding when you need us
We answer the phone and respond in a timely way. Here is our response and resolution times over the current 12 months. We are happy to have these stats on display
Average response time – in minutes
Average resolution time – in hours
Technical expertise and experience
You can be confident that as you grow, we can scale your IT to support your changing needs. Our engineers are highly qualified to support all your technology needs across cloud, line of business applications, network, communications links and hardware
We use enterprise grade tools to ensure our management of your important IT is world class. Our management, monitoring, remote support and helpdesk tools are essential to be able to respond rapidly, deliver proactive support, identify trends and connect with you. We invest in our tools to ensure we can respond quickly so you get the support you need, when you need it.
Focus on Mid Market Enterprise
Your growing business can rely on our decades of experience in the right space to advise and support you. FooForce specialises in mid-market enterprises: we understand your needs and can respond quickly to your changing priorities as you grow.
Methodologies that support world wide standards
You can trust us because we subscribe to global standards and apply these in management of your IT.
Tested, reliable, repeatable, scalable and proven worldwide including:
- IT management and continuous improvement: ITIL, COBIT5
- Security standards: iso\27001, NIST
- Cyber security – Essential Eight Mitigation Strategies
World class qualifications, skills and experience
Whatever comes up in your business, we have probably successfully delivered solutions for that requirement.
Our experience with successful project delivery is extensive.
We take the time and care to ensure we are on time, in scope and in budget
Contact us to discuss your IT needs. We can show you how cost effective our services are and how easy it is to transition.